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Home>FAQ's & Sizing Chart
 

FAQ's & Sizing Chart

1. Sizing Chart

Infant Onesies
Small:     6-12 Months/14-18 pounds
Large:    19-26 Months/ 27-34 pounds

Adult Fitted Tees

Size                        Fits Sizes              Chest to Fit

Small                      2-4                         33 - 35

Medium                  6-8                         34.5 36.5

Large                      10-12                     36.5 38.5

XL                           14-16                     38.5 40.5

2 XL                        18-20                     40.5 42.5



2. What forms of payment does CocoaBabies currently accept?

CocoaBabies currently accepts payment by credit card,  debit card and check via paypal.  Please note that you don't need to have a paypal account to use their payment system.  We do not accept payments by mail.

3. What is your return policy?

Personalized onesies and home goods cannot be returned or exchanged unless there is a printing error made by CocoaBabies.  Personalization will be printed as submitted online,  please check all spelling prior to finalizing order.  Once the order is placed changes cannot be made.  

unworn non-personalized onesies and ladies tees can be exchanged or returned.  Please note that the customer is responsible for all shipping charges.  A customer will be emailed an invoice via paypal for any exchanges or re-shipment costs due to incorrect addresses.  Please contact us via email at orderinfo@cocoababies.com prior to making any returns.

Please see the sizing chart listed above for any size related questions.

4.  How do you ship your orders?

CocoaBabies ships exclusively through the United States postal service,  we offer two shipping options First Class Mail and Priority Mail.  All packages include USPS delivery confirmation.  Confirmation numbers can be emailed upon customer request.

Please double check all addresses.  In the event that a package is shown as delivered in the USPS system we will not ship a replacement for non-received goods.  Please make sure that the shipping address provided accepts packages in your absence.  

5.  Sales and Promotions
CocoaBabies reserves the right to discontinue promotions at anytime.  Coupon codes and sales are announced via our mailing list and facebook.  Coupon codes cannot be combined and are valid only for the dates posted.  All sales and promotions end according to EST.

6.  How fast are orders mailed out?
Orders are typically shipped within 3-5 business days.  Please note that orders placed after 3:00pm will be processed the following business day.  This time frame is in addition to your actually shipping time frame which varies and is determined by the USPS.